Rochester’s specialized transit services have been disrupted by staffing issues

Emily Barnes

New York State Team USA TODAY NETWORK


Devin Hamilton is thankful for his friends, especially when short-staffed transportation systems make life a little more difficult.

Hamilton, who has cerebral palsy, typically uses the Regional Transit Service (RTS) Access system, Rochester’s paratransit program that provides coordinated ridesharing transportation for people with disabilities in the Rochester area.